Your customers are busy people. Many choose, and want to go online to perform everyday tasks. So, how can your service department join the online booking revolution? You can provide your customers with a simple, convenient and personalised service when they’re booking their vehicle service or repair online with Service Online.
Service Online benefits everyone. Your customers can manage their own bookings anytime via your website. They can choose a date, service and time that suits them (when they actually have their diary to hand) and book. Plus, it frees your staff up from constantly receiving, confirming and re-arranging bookings over the phone.
Service Online integrates seamlessly with both Autoline and Autoline Drive. Your customers can book personalised service and repair appointments quickly and easily online. Automatic confirmation is sent and a work order is automatically created within the DMS and the time allocated within your workshop – you don’t need to do a thing.
If your customers can already book a service or repair on your website? Is their booking synchronised with your live workshop diaries? Or are they in reality just submitting a request for an appointment, which then needs to be reviewed manually by your service team before being confirmed with your customer?
Service Online uses intelligent resourcing to only offer appointments which reflect the available resource needed for each service booking line. It provides a personalised, real-time service booking combination which is automatically confirmed by Service Online and added to your live DMS workshop diary.
In addition to updating their contact and vehicle details within the DMS, your customers can view your current dealership offers, amend appointments or request optional extras all at the click of a mouse.
Isn’t it about time your website and workshop diary got in sync? Watch this video to see how.
*System may be unavailable for short periods of time for product updates. Service Online will work in ‘offline’ mode when DMS ‘end-of-day’ processing is in progress.
To find out more about how Service Online can help your dealership, watch the demo video below: