From negative to positive
Timing and prompt customer feedback is critical when resolving complaints. Integrated within Autoline Drive CRM, all staff can see any unhappy customers or ongoing issues.
- Customisable complaint categories and resolution codes for reporting
- Complaint reference numbers for a more efficient service
- Availability of pre-defined email and letter template responses
Exacerbating the problem?
"Who owns this?" "What's the status?" Complaint Manager helps you end confusion and manage ownership, escalations and deadlines. One central dashboard shows all open complaints by department.
- Quickly identify training or resource issues
- Identify the cost impact of poor customer service
- Proactively manage damage reputation