Transform your check-in experience

Mobile Service Advisor helps to improve the customer experience by personalising the check-in and speeding up vehicle inspections. In addition there is the opportunity to build workshop revenue pipeline. Your customers feel treated like VIPs every time.

  • Greet customers by name and confirm their booking details
  • Carry out a Vehicle Condition Report face-to-face
  • Carry out a walk-around or full VHC with photos (*Requires Wi-Fi, 3G or 4G internet connection)

Offer the VIP treatment

As soon as the booking is identified, the check-in process is quick and simple. Seamless integration with the DMS means no re-keying – everything is automatically written up, including captured images and the electronic signature, improving accuracy. Customers can be offered and select from a range of optional check-in extras and VHC reminder, as part of the check-in process.

  • Review their service history and any outstanding reminders
  • Discuss any work identified during the walk-around VHC
  • Highlight any extras or offers and add everything to the repair order

No surprises

To complete the check-in you can review the summary of work and service and consolidate it into a single quote on the mobile device that can be printed out for the customer. 

  • Provide a total price and get approval face-to-face
  • Capture an e-signature instantly to approve the price
  • Review or amend the customer’s details.