Feedback is a gift
It's so easy to create your own online surveys. Simply choose from a list of pre-defined questions and survey formats. Receive customer feedback via a mobile, tablet in the dealership or through the call centre.
- Create, publish and analyse surveys in minutes
- Multiple question types and a ready-to-go question bank
- Send surveys via SMS, email or with a phone call to the customer
Timing is critical
Protect your reputation for service quality and prevent unhappy customers. Automatically schedule online surveys to be sent via email or SMS to customers after a showroom or aftersales visit. Set rules to send unsatisfactory feedback alerts direct to key managers for speedy follow up. You choose how to receive the customer's feedback - via a mobile, tablet or through the call centre.
- Results recorded against CRM record
- Integrated with Complaint Manager to create actions
- Real-time results drilling down into the detail