Perfect Customer Calls

Make every customer call process seamless, by integrating voice communications with your CDK Dealer Management System (DMS) applications. Want to know what’s really happening on your phones? Call performance transparency and real-time call visibility can help to expose any bottlenecks, resource issues or where brilliant customer serivice is happening.

  • Easier internal collaboration using using ‘Presence and Chat’
  • Intelligent call routing across sites and departments
  • Call recording for training and audits

Making the invisible visible

Centralise and standardise your telephony operations across all sites for greater efficiency, lower costs and smoother processes. Intuitive reporting tools help monitor and measure call performance so that calls aren't missed and are being followed up.

  • Improved management control to make changes centrally
  • Better service availability and resiliency
  • Business continuity and predefined call forwarding plan

Powerful communication tools for all

When it comes to automotive telephony requirements, we know that one size doesn’t fit all. This is why five Voice Connect user plans, modelled on specific automotive retail business processes, are available. Choose a combination of user plans and add new users when required.

  • Customer-facing user plan with call recorder
  • Sales and management user plan
  • Reception user plan
  • Contact centre user plan
  • The essentials user plan

Improved Management Control

No more working in the dark, for a clear view on performance, review call recordings stored against customer records. It's easy to see the number of: missed calls, outstanding call back requests and unanswered voicemails, all from the Call Intelligence dashboard. Identify where to improve staff resourcing to offer customer service that is warmer, stronger and 100% efficient.

  • Call Volume Summary reports for performance issues
  • Monitor queued environments and wait times
  • Live status of contact centre staff